Refund policy
US Returns & Exchanges
We want you to be pleased with your Make It Make Scentz purchase. If for any reason you are not completely satisfied, you may return or exchange an item within 7 days of purchase. Simply follow the guidelines below.
The item must be in like-new condition, unless defective when sold. "Like-new" means unopened, undamaged, unused, and salable.
Please inspect your order carefully upon arrival to report if any significant damage happened in transit. Make It Make Scentz reserves the right, at its sole discretion, to determine if returned merchandise is in like-new condition.
Returns that do not meet our policy will not be accepted. Certain items designated as ‘sale’ or discontinued are not returnable. If you decide to return one or more items purchased as part of a code promotion or another dollar or percentage off promotion, a pro-rated portion of the purchase price will be returned to you unless all the qualifying items are returned.
To ensure a positive shopping experience for all our customers, we may restrict or refuse future transactions at Make It Make Scentz for individuals identified as having an unreasonable return pattern. Sales to individuals who place corporate orders, resellers, and bulk purchasers are final. No exchange or return exceptions will be granted.
Returns by Mail
Locate your order number.
To start your return, you will need to find your order number in one of the locations below:
- Top right corner of your packing slip
- Your shipping confirmation email makeitmakescentzcandles@gmail.com
- Or go to your account Order History.
Please note, you are responsible for your own shipping fee.
Prepare your package.
- Pack your return securely, in the original package if possible, and include your printed invoice.
- Affix your shipping label to the package, making sure no other tracking labels are showing.
Ship it.
When your package is ready, you can ship it via your preference.
Refunds in the form of original payment can take up to one week to be credited back to your account.
If you have additional questions about your order, please contact us at Customer Service makeitmakescentzcandles@gmail.com
Order Cancellation
If you would like to cancel an online order after it has been placed, please contact us within 3 hours, during our business hours by email makeitmakescentzcandles@gmail.com We will do our best to accommodate your request.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include:
- Item(s) not available.
- Difficulty in processing payment information.
- Cannot ship to the address provided.
- A duplicate order was placed.
- Cancelled due to customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. If you choose to cancel the shipment of any item(s) and you place your order using a gift card, a refund for the cancelled item(s) will be issued to the original form of payment. For all other orders, you will not be charged for any cancelled or unshipped item(s).
If you are interested in placing a new order or if you have questions about a cancelled order, please contact us via email at makeitmakescentzcandles@gmail.com.